ABOUT THE INCIDENT
Physio Logic Chiropractic and Physical Therapy, Physio Logic Medicine, and Dr. Patty DiBlasio (collectively,
“Physio”), is making individuals aware of an incident that may affect the privacy of certain information. Physio
is providing notice of the event so potentially affected individuals may take steps to better protect their
information from misuse, should they feel it appropriate to do so.
FREQUENTLY ASKED QUESTIONS
What Happened? Physio became aware on July 31, 2023 that an unknown individual was claiming access into
a single server. Upon becoming aware, we promptly responded, including taking steps to protect our patients’
information. We have also notified law enforcement and launched a comprehensive investigation to determine
the full nature and scope of the event. The investigation confirmed some files may have been accessed by an
unauthorized party between July 2, 2023, and August 4, 2023. The investigation was completed on September
14, 2023. Subsequently, we worked to identify and populate address information for any potentially affected
individuals. Physio then provided notice to those individuals whose information may be affected.
What Information Was Involved? The personal information potentially affected varies by individual and it is
not known whether any such information was accessed. The types of personal information may include: name,
address, date of birth, driver’s license or state identification number, medical diagnosis and treatment
information, health insurance information, and payment card information.
What Physio is Doing. Safeguarding patient information is an utmost priority for Physio. As such, Physio
promptly responded to this event and have been working diligently to provide individuals with an accurate and
complete notice of the incident. Physio’s response to this event also included prompt reporting to law
enforcement. Further, as part of Physio’s ongoing commitment to the privacy and security of personal
information in our care, Physio is instituting additional technical safeguards and policies and procedures to
reduce the likelihood of a similar event in the future. Physio is also notifying applicable regulatory authorities
and potentially affected individuals. Physio is also providing potentially affected individuals with credit
monitoring services at no cost and information on steps that may be taken to best protect personal information.
What You Can Do. What You Can Do. Physio encourages you to remain vigilant against incidents of identity
theft and fraud by reviewing your account and monitoring your free credit reports for suspicious activity and to
detect errors. Further, please review the enclosed “Steps You Can Take to Help Protect Personal Information”
section of the letter for additional information.
For More Information. If you have additional questions, please call the dedicated assistance line at (833)-671-0410 (toll free), Monday through Friday, from 9:00 a.m. to 11:00 p.m. EST, excluding major U.S. holidays.
Individuals may also write to Physio at 409 Fulton St., Second Floor, Brooklyn, NY, 11201.
STEPS INDIVIDUALS CAN TAKE TO HELP PROTECT THEIR PERSONAL INFORMATION
Monitor Accounts
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit
reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit
www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three
major credit reporting bureaus listed below to request a free copy of their credit report.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud
alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a
consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending
new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a
fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three
major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which
will prohibit a credit bureau from releasing information in the credit report without the consumer’s express
authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a
consumer’s name without consent. However, consumers should be aware that using a credit freeze to take
control over who gets access to the personal and financial information in their credit report may delay, interfere
with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan,
credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers
cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals
may need to provide some or all of the following information:
1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.);
and
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency
concerning identity theft if they are a victim of identity theft.
Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting
bureaus listed below:
Equifax Experian TransUnion
https://www.equifax.com/personal/credit-report-services/
Equifax Fraud Alert, P.O. Box 105069
Atlanta, GA 30348-5069
Equifax Credit Freeze, P.O. Box
105788 Atlanta, GA 30348-5788
1-888-298-0045
https://www.experian.com/help/
Experian Fraud Alert, P.O.
Box 9554, Allen, TX 75013
Experian Credit Freeze, P.O.
Box 9554, Allen, TX 75013
1-888-397-3742
https://www.transunion.com/credit-help
TransUnion Fraud Alert, P.O.
Box 2000, Chester, PA 19016
TransUnion Credit Freeze, P.O.
Box 160, Woodlyn, PA 19094
1-800-916-8800
Additional Information
Consumers may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps
they can take to protect your personal information by contacting the consumer reporting bureaus, the Federal
Trade Commission, or their state Attorney General. The Federal Trade Commission may be reached at: 600
Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-
4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that
their information has been misused to file a complaint with them. Consumers can obtain further information on
how to file such a complaint by way of the contact information listed above. Consumers have the right to file a
police report if they ever experience identity theft or fraud. Please note that in order to file a report with law
enforcement for identity theft, consumers will likely need to provide some proof that they have been a victim.
Instances of known or suspected identity theft should also be reported to law enforcement and the relevant state
Attorney General. This notice has not been delayed by law enforcement.
For New Mexico residents, consumers have rights pursuant to the Fair Credit Reporting Act, such as the right to
be told if information in their credit file has been used against them, the right to know what is in their credit file,
the right to ask for their credit score, and the right to dispute incomplete or inaccurate information. Further,
pursuant to the Fair Credit Reporting Act, the consumer reporting bureaus must correct or delete inaccurate,
incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative
information; access to consumers’ files is limited; consumers must give consent for credit reports to be provided
to employers; consumers may limit “prescreened” offers of credit and insurance based on information in their
credit report; and consumers may seek damages from violators. Consumers may have additional rights under the
Fair Credit Reporting Act not summarized here. Identity theft victims and active-duty military personnel have
specific additional rights pursuant to the Fair Credit Reporting Act. We encourage consumers to review their
rights pursuant to the Fair Credit Reporting Act by visiting
www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing Consumer
Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C.
20580.
For District of Columbia residents, the District of Columbia Attorney General may be contacted at: 400 6th
Street, NW, Washington, D.C. 20001; 202-727-3400; and oag.dc.gov.
For Maryland residents, the Maryland Attorney General may be contacted at: 200 St. Paul Place, 16th Floor,
Baltimore, MD 21202; 1-410-576-6300 or 1-888-743-0023; and https://www.marylandattorneygeneral.gov/.
For New Mexico residents, consumers have rights pursuant to the Fair Credit Reporting Act, such as the right to
be told if information in their credit file has been used against them, the right to know what is in their credit file,
the right to ask for their credit score, and the right to dispute incomplete or inaccurate information. Further,
pursuant to the Fair Credit Reporting Act, the consumer reporting bureaus must correct or delete inaccurate,
incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative
information; access to consumers’ files is limited; consumers must give consent for credit reports to be provided
to employers; consumers may limit “prescreened” offers of credit and insurance based on information in their
credit report; and consumers may seek damages from violators. Consumers may have additional rights under the
Fair Credit Reporting Act not summarized here. Identity theft victims and active-duty military personnel have
specific additional rights pursuant to the Fair Credit Reporting Act. We encourage consumers to review their
rights pursuant to the Fair Credit Reporting Act by visiting
www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing Consumer
Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C.
20580.
For New York residents, the New York Attorney General may be contacted at: Office of the Attorney General,
The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov.
For North Carolina residents, the North Carolina Attorney General may be contacted at: 9001 Mail Service
Center, Raleigh, NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov.
For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main Street,
Providence, RI 02903; www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, individuals have the
right to obtain any police report filed in regard to this event. There is approximately 1 Rhode Island resident that
may be impacted by this event.